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UniFi Support

UniFi provides Enterprise level, premium support to all customers with no paywalls, no hidden costs and no pricing tiers.

At UniFi, we are all passionate about our platform and want our customers to utilise the platform in all areas of their organisation. 

Scroll down to see the 4 ways we provide support. 

Support Contact Information

EMAIL : support@unifiplatform.com 

PHONE: +44 20 7456 9839 

If needed our support team can access your system using TeamViewer to understand the issue you’re facing quickly.

Support Hours

Monday to Friday 07:00 to 23:30* (GMT/BST)

(excluding the following Public Holidays in England: Good Friday, Christmas Day, New Years Day)

* Please note that support hours may be adjusted based on demand and operational requirements. Any changes will be limited to the hours between 20:30 and 23:30.

For example, if forecasted demand is low at any point between 20:30 and 23:30, support staff will be moved to an earlier demand driven shift to ensure optimal service delivery up to 20:30.

Christmas Support Opening Times

  • 23rd December: 7:00 AM to 8:30 PM
  • 24th December: 7:00 AM to 5:30 PM
  • 25th December: Support Closed
  • 26th December: 7:00 AM to 8:30 PM
  • 27th December: 7:00 AM to 5:30 PM
  • 30th December: 7:00 AM to 8:30 PM
  • 31st December: 7:00 AM to 8:30 PM
  • 1st January: Support Closed

Clear and Concise Learning Materials

We empower users to use the platform to save time and reduce costs, we do this by providing concise learning materials for UniFi. 

Learning Materials

Free UniFi Training

We run bi-weekly 2-hour training sessions to help you get the most out of your UniFi subscription

You’ll receive training from a UniFi expert and there’s no limit on how many times you want to attend.

Find out more

Reactive Support Team

Our number 1 priority and passion at UniFi is to help our subscribers get the most out of UniFi.  If you need to speak to an expert to help you at any point we are available to assist you via phone, email, forum or TeamViewer.

We know how important it is to get immediate access to support when you need it, so we are proud to be one of the few software providers that has a publicly available phone number to give you instant access to a expert when you need it.

Support Contact Information

Expert Consultancy 

Our resources, free training and support are there to help our users in their understanding of UniFi so they can build and configure your own apps and make 100% use of UniFi.  

However, some customers prefer us to build and manage all their apps, integrations, automations and business intelligence for them.  We are able to provide you with a competitive consulting service should this be required.

Contact Sales

Support Contact Information

EMAIL : support@finansys.com 

PHONE: +44 20 7456 9839 

If needed our support team can access your system using TeamViewer to understand the issue you’re facing quickly.

Breaking the mold

We’ve all been there, when you face an issue and need support, you go to the provider’s website and you’re faced with automated responses, a lack of contact information and nobody to speak to.

With UniFi, you won’t ever experience these frustrations or be left waiting days for a response.

Our support team are highly personable and responsive and is backed by multiple 5-star reviews on Google.

What Our Clients Say About Us

"The post go-live support was very good, I must single out an individual and say Yulia was exceptional and on hand when we needed help or if anything was not working."
Devendra Patel
Financial Reporting and Systems Accountant | ScreenSkills
  • Key Benefits
  • Enterprise service level agreement as standard
  • Publicly available phone number for instant access to an expert
  • TeamViewer for better collaboration with our expert support team
  • Free weekly training sessions
  • Concise learning materials
  • Reactive support team

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